A Tradition of Quality Assurance
The Mullica Hill Group pioneered in the standardization and documentation of refrigerated warehousing procedures over 20 years ago. In 1999 the Group became the first refrigerated warehouse to be ISO Certified. To this day, the documentation that governs our every step is improved constantly. Our standards have been refined to such an extent that we now have extensive sub-sets, specific, custom requirements designed for individual customers.
Documented Work Instructions
Our documented work instructions include the following detailed processes:
 Warehouse Receiving of Pre-palletized Loads
Customs Hold Procedures
Seal Verification Program
Lumping Procedures
COP Pallet Program
Warehouse Receiving of Imported Floor Loaded Products
Product Temperature Verification
USDA Procedures
Lab Hold Procedure
Guarantee Hold Procedure
Refused Entry Procedure
Inbound Pictorial Program
FDA Procedures
Control of Non-conforming Product or Equipment
Return Product Procedure
Meat Testing
Meat Tempering
Temperature Monitoring of Tempering Meat
Chilled to Frozen Process
Procedure for Outbound Domestic Loads
Procedure for Outbound Export Loads
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Kudos
From time to time, third parties audit our procedures, facilities and safety. In one extensive third-party audit by a major customer of our importer, The Mullica Hill Group was rated the highest among all refrigerated warehouses, world-wide. In fact, we were told that our rating was the highest in the history of this third party's rating experience, among all warehouses.
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